Support Engineering Lead
We are hiring a Support Engineering Lead to join our team!
We are looking for the founder of our support engineering team. A person who is passionate about bringing our technology closer to marketers, a data-driven technical expert who has experience with the marketing space and will play a key role in scaling InfiniGrow’s customer base to the infinity and beyond!
Build the Support Engineering function, process and team at InfiniGrow Collaborate with Customer Success, Product, and R&D internally Play a pivotal role in the product lifecycle and its roadmap Provide timely and accurate responses to customer queries via offline and online channels Work across all support tiers to perform root-cause analysis and report product malfunctions Gather customer feedback and share it with our Product, Sales and Marketing teams.